Been Scammed? Don't Panic. We Can Help — Right Now.

If someone just took control of your computer, tricked you into clicking a link, or talked you into giving them access — you're not alone. These scams fool smart people every day. What matters now is what you do next.

We don't just clean up after attacks. We've traced phishing campaigns across multiple countries, reported criminal infrastructure to federal law enforcment, and gotten phishing servers taken offline. When we say we understand how these scams work, we mean it.

Evening & weekend availability · Hartford, WI & surrounding area · On-site, drop-off and remote help available

First Things First — Do These 3 Things Before You Call

You can do these right now while you're reading this page. Don't wait.

1. Disconnect the Device from the Internet Immediately

Turn off Wi-Fi, unplug the Ethernet cable, or power off the device if needed.
This stops the scammer from continuing to control your computer or steal more information.

Why it’s critical: Many computer scams involve remote access tools that let scammers watch or control your screen in real time.

2. Change Your Passwords (from a Different, Clean Device)

Use a phone, tablet, or another computer that wasn’t compromised.
Change the password for your main email account first, then any banking, credit card, or other important accounts.
Enable multi-factor authentication (MFA/2FA) wherever possible.

Tip: Use strong, unique passwords (consider a password manager).

3. Contact Your Bank and Credit Card Company

Call the number on the back of your card or your bank’s official app/website right away.
Report any fraudulent charges and request they block your card or reverse transactions if possible.

Then call us. We'll walk you through exactly what to do next — over the phone or through a secure remote session. Our number is 262-901-5600

This Happens More Than You Think

You don't need to know the technical name for what happened to you. Just tell us what you experienced and we'll take it from there. Here are the most common situations we see:

The Fake Virus Pop-Up

A full-screen warning appeared on your computer saying it's infected with a virus. It told you to call a phone number immediately or your files would be deleted. The warning looked official — maybe it said Microsoft, Norton, or McAfee. You called the number, and someone asked you to give them remote access to your computer.

The Fake Tech Support Call

They walked you through installing software like TeamViewer, Zoho Assist, ConnectWise, or UltraViewer that gave them control of your screen."

Those are all tools scammers commonly use, and none of them are yours. AnyDesk still gets used by scammers, but you don't need to name every tool — just enough for victims to recognize what happened. This is the cleanest approach.

The Phishing Link

You clicked a link in an email, text message, or social media post that looked legitimate — maybe a Zoom meeting invite, a shipping notification, a bank alert, or a DocuSign request. After clicking, your browser went somewhere unexpected, you entered login credentials, or your computer started behaving strangely.

The Remote Access Takeover

Someone convinced you to install remote access software, and now they have — or had — the ability to see your screen, move your mouse, access your files, and potentially log into your bank accounts, email, and other services.

The Subscription Scam

You received an email saying you'd been charged for a service you didn't sign up for — Geek Squad, Norton, PayPal, or something similar. It said to call a number to cancel. When you called, they asked for remote access or financial information to process the "refund."

The Email or Account Compromise

Your email account was hacked and is sending messages you didn't write. Or you've been locked out of an account. Or someone changed your password and is now using your account to target your contacts.

How We Fix It

Every scam situation is different, but here's the general process when you call us:

Step 1: Assess the damage.

We figure out exactly what happened — what the scammer accessed, what software they installed, what information may have been compromised. We do this remotely or on-site depending on the severity.

Step 2: Remove what they left behind.

Scammers almost always install software on your machine — remote access tools, keyloggers, spyware, or backdoor programs that let them come back later. We scan your system with professional-grade tools (not the free stuff), remove every trace, and verify the machine is clean. This includes checking startup programs, scheduled tasks, browser extensions, and hidden user accounts.

Step 3: Secure your accounts.

We help you change passwords on your email, banking, and other critical accounts. We set up multi-factor authentication (MFA) so that even if someone has your password, they can't get in. We check whether your credentials have appeared in known data breaches.

Step 4: Know when to escalate.

If the scammer had access to personal information — Social Security numbers, bank accounts, tax documents — the cleanup goes beyond your computer. We'll let you know when that's the case and point you to the right next steps: placing fraud alerts through the credit bureaus, freezing your credit, and filing reports with the FTC at IdentityTheft.gov. These are things you'll handle directly, but we'll make sure you know exactly what needs to be done and don't miss anything.

Step 5: Make sure it doesn't happen again.

Once the immediate crisis is handled, we set up proper protection going forward — endpoint security software, a password manager, email filtering, and a quick education session on how to spot the next scam before it gets this far.

Why Call Us

We've seen this before — many times.

We've cleaned up computers compromised by fake Zoom links, investigated unauthorized remote access subscriptions, traced phishing attacks through email headers, and helped people reclaim control of their machines and their peace of mind. This isn't theoretical for us.

We're local.

We're based right here in the Hartford, WI area. When you call, you talk to a real person who lives in your community — not a call center in another state. We serve Hartford and the surrounding area.

We're available when it happens.

Scams don't happen 9 to 5. We offer evening and weekend availability because that's often when people need help the most. Many issues can be resolved remotely, which means we can start helping you within minutes of your call.

We don't judge.

There is no such thing as a stupid question when it comes to scams. The people who run these operations are professionals — they do this all day, every day, and they are very good at it. Falling for a scam doesn't mean you did something wrong. It means someone targeted you. We're here to help, not to lecture.

We're thorough.

We don't just remove the obvious malware and send you on your way. We check for hidden remote access tools, verify your accounts haven't been compromised, and make sure the scammer didn't leave a back door to come back next week. When we say your machine is clean, it's clean.

Questions People Ask When They've Been Scammed

How do I know if the scammer is still in my computer?

If you disconnected from the internet, they can't access your machine remotely right now. But they may have installed software that reconnects automatically the next time you go online. That's why we check before you reconnect — to make sure nothing phones home when your internet comes back on.

Should I just wipe my computer and start over?

Sometimes yes, sometimes no. A full wipe is the nuclear option — it guarantees a clean machine, but you lose everything that isn't backed up. In many cases, we can remove the malware and secure the system without wiping it. We'll give you an honest recommendation based on what we find.

I gave them my bank information. Is my money gone?

Not necessarily. Banks can often reverse fraudulent charges, especially if you report them quickly. Call your bank immediately — before you call us. The sooner you report it, the better your chances of recovery.

I'm embarrassed. Does anyone else fall for this?

Yes. Constantly. The FTC reports tens of millions of dollars lost to tech support scams every year, and those are just the ones that get reported. We've helped teachers, business owners, retirees, and tech-savvy professionals who all fell for well-executed scams. There's nothing to be embarrassed about.

How much does this cost?

It depends on the scope of the cleanup. We'll give you a clear estimate after the initial assessment — no surprises. For most scam remediation situations, the cost is far less than what the scammer was trying to take from you.

Can you help me remotely?

Yes — and we understand if that makes you uncomfortable right now. If someone just took control of your screen, the last thing you may want is another person connecting to your computer. We get it.

You've got three options. If you're okay with remote support, we use the same professional tools that IT teams rely on every day. We'll walk you through exactly what we're doing and why, and you'll be able to see everything on your screen the entire time. If you'd rather have someone come to you, we do on-site visits throughout the Hartford area. Or you can bring your machine to us and we'll work on it here. Whatever feels right — there's no wrong answer.